Shipping policy
Upon receipt of your online order, your purchase is immediately processed and prepared for shipment.
Products are shipped to the address provided during checkout.
- Shipping cost: €5 per order
- Delivery: within Belgium
- Shipment: as soon as possible after ordering, depending on the carrier
Skin-Lab cannot be held liable for delays beyond our control, such as those caused by the transport service.
Terms of your order: terms and liability
Return policy & right of withdrawal
In accordance with Belgian and European legislation, you have the right to withdraw from your purchase within 14 calendar days after receipt without giving any reason.
Return conditions
- The product is unused
- The sealed or original packaging has not been opened
- The product is undamaged and in saleable condition
- The product is carefully returned at the customer’s expense to:
Skin-Lab bv – Heistraat 23/1 – 2491 Balen
Products whose packaging or the product itself has been opened, used or damaged cannot be accepted for hygiene and safety reasons.
This is in line with the legal exception to the right of withdrawal for sealed cosmetic and care products.
Refund
When the returned product meets the above conditions:
- The full purchase amount will be refunded
- Via the same payment method used for the original purchase
- As soon as possible after receipt and inspection of the product
Return shipping costs are borne by the customer unless otherwise agreed.
How to request a return
To process a return correctly, please contact us first by email:
shop@skin-lab.be
Please mention:
- Your name
- Order number
- The product you wish to return
We will then provide further instructions.
Complaints or questions
If you have questions, comments or complaints about your order or a delivered product, you can contact us at:
shop@skin-lab.be
We handle every request with due care and aim for a quick and correct solution.
